Breathing Efficiency into Patient Care for Bonafide.
How we helped Bonafide improve CPAP therapy adherence through advanced monitoring and meet regulatory standards
Client: Bonafide
Service: Agile Dedicated Teams
Engagement Model: Dedicated Teams
Technologies:.Net Framework 4.8 4.6 (C#), React, SQLServer, MySQL, Oracle
The company sought more than technical expertise. They needed a partner who aligned culturally, communicated effectively, and deeply understood their specific needs. Operating in a similar time zone was essential for smooth collaboration. Furthermore, they seeked partner who could adapt to their workflow and had experience in the US healthcare’s complex regulatory environment.
Business Goals.
Bonafide needed to develop a scalable solution that improved patient adherence to CPAP therapy, a key factor in meeting regulatory standards. Patient adherence is essential for securing insurance reimbursements, which in turn enhanced the profitability of their clients.
To achieve this, the solution focused on empowering patients to manage their treatment more independently, reducing manual interventions, and optimizing processes to improve operational efficiency and adherence rates. The solution was also designed to support future growth, reinforcing Bonafide’s leadership in the Durable Medical Equipment (DME) sector and enabling faster innovation to maintain competitiveness.
The solution involved integrating the “My Sleep Coach” app, enabling healthcare providers to offer their patients an automated way to manage their CPAP therapy. Through this app, patients could schedule appointments, access educational resources, and monitor their progress in real-time, which significantly improved treatment adherence.
To ensure regulatory compliance, a robust compliance module was developed, providing providers with a comprehensive view of patient adherence data. This allowed them to monitor whether patients were meeting the necessary regulatory standards. As part of this module, an Interactive Voice Response (IVR) system was implemented, allowing patients to complete compliance forms via automated calls, reducing the manual workload for providers and streamlining the overall process.
The solution also included interactive dashboards, offering real-time insights and customizable alerts to help providers proactively monitor patient progress. Designed to be scalable, the system is fully equipped to grow alongside Bonafide and its clients’ future demands.
The implementation of the S3 compliance module enabled Bonafide’s clients to significantly increase operational efficiency, allowing them to reach more patients daily. As a result, healthcare providers were able to dedicate more time to personalized patient coaching, a crucial factor in improving adherence to CPAP therapy.
With the compliance module in place, Bonafide’s clients achieved adherence rates surpassing 70%, a substantial improvement that ensures compliance with regulatory standards. This increase in adherence has also maximized insurance reimbursements, reinforcing the financial stability and profitability of Bonafide’s clients’ operations.
