by Huenei IT Services | Sep 5, 2024
Development of institutional and corporate web portal, as well as application portfolio update.
Industry: Logistics and Transportation.
Client: Exolgan.
Service: Custom Software Development
Engagement Model: Turnkey Projects.
Technologies: Liferay, JBoss EAP, Java, Handheld APEX, HTML.
Founded in 1995, Exolgan S.A. is the leading port terminal in Argentina, with more than 50 hectares of construction and more than 1,200 linear meters of wharf, considered a Multimodal Operations Platform. It is also part of the International Trade Logistics (ITL) holding.
The company needed support from a technology solutions partner that could help it leverage its digital assets for a series of corporate initiatives, as well as the maintenance of other applications and platforms to better serve customers and users. The digital assets to optimize included the company’s institutional and corporate website, in order to improve its image for internal and external clients, seeking a positive impact at the commercial and HR level.
Exolgan needed to include a series of functionalities that would support the management of departments such as Human Resources through the inclusion of job search portals, as well as better understand its internal clients through the creation and analysis of satisfaction surveys. In turn, we included the maintenance of applications that allow external clients to understand issues related to the service provided by the company, such as the current exchange rate for the payment of services, merchandise arrivals and departures, seal control, among others.
We formed a multidisciplinary team which, based on the client’s requirements, launched the first phase of the project, including the design and general implementation of the portal; this included tasks for user experience and design prototyping for subsequent development.
Features that allowed internal job posting were included, as well as internal satisfaction surveys. At a more commercial level, we needed to include applications that would allow for decentralized Content Management, including management control of (legal) contracts with version control.
For the second phase, related to requirements for external clients, the maintenance and migration of Java legacy query applications was started, as well as those in Handheld APEX. All of this was done while providing a monitoring and control service based on PMI, maximizing risk control and minimizing the level of uncertainty.
Effective commissioning of the corporate and institutional website and applications. This allowed us to improve the internal customer experience, as well as the management of different departments within the company.
Regarding the applications for the management of functionalities such as exchange rate, arrivals and departures and seal control, the effective updating and migration of these was achieved, which allowed us to improve the service offered to external clients.
by Huenei IT Services | Sep 4, 2024
Development of Corporate Portal and VIP Portal through the Sharepoint tool.
Industry: Bank and Financial Services.
Client: GBM Casa de Bolsa.
Service: Agile Dedicated Teams.
Engagement Model: Dedicated Teams.
Technologies: Sharepoint.
GBM Casa de Bolsa is part of Corporativo GBM, S.A B. DE C.V. who has been in the Mexican market for over 30 years and has been listed since 1992. The stock company was incorporated on January 16, 2008, beginning operations in April of that year. Its analytics department is the basis for every decision made in each area of Casa de Bolsa, and it specializes in developing valuable investment ideas for its clients.
The company needed support in the development of its digital assets, mainly a corporate portal, which would become the gateway to company information and specific market data, presenting valuable elements for different stakeholders. This portal should have intuitive navigation and a friendly interface, allowing all users to find the required information quickly, without any prior guidance.
GBM Casa de Bolsa needed its portal to display information mainly on the financial market, as well as data related to the company and its products. On the other hand, it had to have a VIP portal, where registered users (clients, analysts and administrators) could log in using username and password credentials, in order to carry out different operations within the platform.
An agile and autonomous team was formed that started the development of the corporate portal and VIP portal through the Sharepoint tool, this would include a series of functionalities that would present the information in an attractive way for users, such as: charts and information grids, carousels of information and varied content, among others. In turn, both portals will allow for the viewing and managing content in relation to Asset Management, Private Banking, Mutual Funds, Institutional Investment., Record Keeping, Global Custodian, Prime Broker, and other areas of general interest.
Both portals (Corporate and VIP) increased the general satisfaction level of the company’s clients, analysts and administrators, based on the fact that they could now access all the required information in a fast and comfortable way. In turn, the improvement in navigation contributed to increasing the time on the portal for each stakeholder, which resulted in more business opportunities by ensuring a higher level of user engagement.
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by Huenei IT Services | Sep 4, 2024
Customer Management Direct TV.
Optimization of the customer service email channel for a better qualitative and quantitative analysis of end-users claims and requirements.
Industry: Telecom, Media and Entertainment.
Client: Direct TV.
Service: Custom Software Development.
Engagement Model: Turnkey Projects.
Technologies: .NET, SQL Server.
DirecTV provides a premium television experience available through the acquisition, production and distribution of exclusive and unique content, the continuous deployment of the latest technologies for digital entertainment and excellence in customer service. The company needed to improve the quality of the service provided to its users through one of its main service channels – email.
The correct management of customer complaints is a strategic point for DIRECTV, since this allows us to understand if the company is meeting its business goals in two key areas: quality of service and customer service. One of the main channels that allows for the analysis both areas is the attention to claims through email, so the company needed a solution capable of providing an optimal control over emails received, answered and forwarded to others areas.
The main goal of the company was to be able to audit the email service channel more efficiently, analyzing quantifiable and qualifiable results of the service provided, regarding the resolution of cases presented by the clients and users of the company, thus allowing them to take both corrective and preventative measures, as well as the constant realization of continuous improvements that would translate into a higher value for end users.
The solution was focused on solving the problems raised by the organization, interacting directly with the Microsoft Exchange email server and analyzing messages to give them the corresponding treatment.
A control tool was developed for all emails received, answered, and referred to other areas so that they could be quantified and evaluated by the management, through reports reflecting the route diagram of each email that enters the application. Users were also assigned inboxes that allowed them to view and apply a treatment to each case. Expiration times were also set for each message, in order to minimize the detected delays.
Once the necessary settings were deployed, the Product team was able to understand which key elements of the service had to be optimized in order to increase the level of end-user satisfaction. On the other hand, the Customer Service team was able to make improvements in their referral processes their responsiveness to user requests.
by Huenei IT Services | Sep 4, 2024
Sodimac App Optimization.
Corrective-Evolutionary maintenance of native applications for iOS and Android.
Industry: Retail.
Client: Sodimac.
Service: Custom Software Development.
Engagement Model: Turnkey Projects.
Technologies: Objective C, Android Nativo.
Sodimac belongs to the Falabella business group, headquartered in the Republic of Chile, where it stands out as one of the main retail conglomerates in Latin America with a presence in Argentina, Brazil, Chile, Colombia, Peru, Uruguay and Mexico. The marketed services focus on those that fully address the needs of home improvement, as well as the supply of products and services for construction companies and professionals.
Thanks to the continuous growth of the telecommunication sector in Chile, as consumers accessed increasingly powerful devices, Sodimac understood that its customers’ habits were changing; they now wanted to obtain as much information as possible from products without the need to physically visit a store, as well as being able to shop online. The company needed to keep up with the changing habits of its consumers, making significant improvements to its digital devices and assets, so as to be able to meet end user expectations.
Sodimac needed to optimize its digital platform, improving the user experience by providing comfortable navigation, emulating the purchase process in physical locations. One of the key points was the need to include the concept of “aisles”, where products of similar use were marketed, as well as offering an easy purchase process, bearing in mind that the company sought to increase its digital sales.
A corrective-evolutionary maintenance service was created, executed by a tailor-made agile team. The team was able to include a series of important improvements required by Sodimac, such as: product catalog, product categories (aisles), stock locator, physical store searches, among others. For this, we decided to carry out a major reengineering of the application code, making significant improvements that would allow a general optimization of the solution.
Satisfactory inclusion of all optimizations and improvements in applications, increasing the level of user satisfaction by adding features and functionalities to solve the specific needs of consumers. On the other hand, by supporting the purchase process on digital channels, the company was able to increase its sales, thus achieving excellent commercial results.
by Huenei IT Services | Sep 4, 2024
Development of a hybrid application for commercial management that allows pharmaceutical sales representatives to record visits, orders, and transfers, thus keeping track of their business.
Industry: Healthcare.
Client: Roemmers.
Service: Custom Software Development.
Engagement Model: Turnkey Projects.
Technologies: Phone-Gap, Objective C.
Laboratorios Roemmers is mainly focused on developing, manufacturing and selling medicinal specialties aimed at treating disorders of the cardiovascular digestive and respiratory systems, as well as psychiatric-neurological, rheumatological and infectious diseases, among others.
A strong point in the management of Laboratorios Roemmers is its sales force and its outstanding customer service, which together result in millions of units sold throughout the country to different healthcare entities.
For this, the lab had a series of applications and technology platforms aimed at supporting commercial management. The lab needed to enhance these tools, with a mobile application that would add a series of features to optimize the management of the commercial team, thus improving sales and company results.
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Roemmers needed to improve its commercial management by including a series of improvements to its Commercial Management application, making it easier for the team to carry out tasks such as placing orders and providing follow-up for clients, as well as delivering better analytics that would allow them to know which products and clients needed development in order to achieve milestones. As sales representatives carry out a dynamic task and need to be on the move while visiting clients, they needed a mobile solution available on different devices across different platforms, capable of updating in real-time and operating at low Internet speeds.
Taking into consideration the client’s needs, a hybrid language application was developed using Phonegap, available for iOS, Android, Blackberry, Windows Phone and Windows 8 devices. The application had to work off-line, and then synchronize information.
The required features included authenticating sales representatives, analyzing clients and commercial visits, placing orders, transfers and offers, as well as commercial planning, among other highly required functionalities.
To achieve this, a work plan was developed with stages ranging from planning to commissioning the application, including technical documents and functional specifications.
Thanks to a clear definition of the project’s milestones, we were able to include features to support and optimize the client’s order registration process, as well as the validation of credentials and synchronization of different applications used by the team.
Key elements such as improving user experience and general usability increased the level of internal customer satisfaction, as well as the adoption rate, while the possibility of ordering offline made it easier for the company to keep a more accurate record of all customer requests.
