by Huenei IT Services | Sep 4, 2024
Development of the Banco Supervielle mobile application, which would allow the bank to improve its position and offer its customers the best user experience.
Industry: Bank and Financial Services
Client: Supervielle Bank
Service: Custom Software Development.
Engagement Model: Turnkey Projects
Banco Supervielle is among the 10 largest private banks in Argentina. It has a long history in the Argentine financial system with 130 years of operating in the country, and a leading competitive position in certain attractive market segments.
Supervielle was challenged to keep up with the latest trends and preferences of its customers, thus improving the quality of service.
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The bank needed to launch to the market an agile, aesthetic and reliable platform that offered users a great experience, for this, it was necessary to use a single source code, thus favoring the maintenance and optimization of the platform.
In this way, the agility and quality of the service could be increased in the event of having to carry out maintenance and / or continuous improvement tasks.
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As one of the main banks in the country, it needed to improve the experience and quality of service to a growing clientele in preference to digital media, so they needed to create a mobile application that was compatible with current operating systems (IOs, Android and Windows Phone), maintaining the same experience across channels.
In turn, this platform had to be powerful enough to process the large number of transactions and operations of all its customers, such as payments, loan applications, card payments, etc.
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A turnkey project was carried out through the complete development cycle of the Supervielle Mobile application, starting with the initial conceptualization and analysis of the scope, continuing with the entire design and prototyping process of the application, guided by the best practices of UX/UI, facilitating the navigability of users.
Subsequently, the entire construction stage was completed using a multidisciplinary team and agile methodologies. Later, in the Testing & QA stage, all the necessary tests were performed to guarantee the security, functional and non-functional aspects of the application, ending with the launch and evolutionary corrective maintenance.
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Creation of a top application that successfully meet the highest standards, both in the banking sector and in the software development industry.
The Supervielle Mobile application allowed to substantially improve the quality of the service provided by the bank to end-users, allowing them to save time, money, and effort in having to go to a bank to carry out financial operations.
From the bank’s point of view, it not only strongly loyalty to its customers, but also obtained real-time information on how its users operate, allowing it to improve the service and include more features that generate more added value.
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by Huenei IT Services | Sep 4, 2024
Application management outsourcing (AMO) including support and maintenance of pharmacovigilance application levels 1, 2 and 3 for drugs in Argentina and Chile, through ITIL methodology, in accordance with good practices (GxP) required by Viatris.
Industry: Healthcare
Client: Viatris
Service: Application Management Outsourcing
Engagement Model: Application Management
Technologies: Microsoft, .NET 2.0 con ASP, .NET, VB .NET Azure
Viatris needed to put in place a pharmacovigilance program for a product that required this kind of monitoring in some of the markets where it was marketed. For this, they needed a partner who had experience in the pharmaceutical industry, as well as in the management of medicines under a monitoring regime, who could implement and be in charge of the outsourcing of the application management.
After acquiring the marketing and distribution of Clozapine, Viatris needed to maintain the operation of the pharmacovigilance application for the proper attention of consumers, so it needed to find a partner who had experience in the pharmaceutical industry, as well as in the management of medications under a follow-up regimen.
Maintain compliance with global regulations of the pharmacovigilance program for a particular product marketed by the laboratory, as well as in improving the current technological platform that allows such management. For this, the hiring of an application management outsourcing (AMO) service that contemplates the maintenance and support of levels 1, 2 and 3, aligned with ITIL methodology, was determined.
Once Huenei’s pharmacovigilance solution was implemented, we began providing Application Management Outsourcing (AMO) services. This included ongoing maintenance, management, conversion, improvement, and support of the solution, ensuring compliance with the stringent service level agreements in place. Maintenance activities encompassed regulatory changes, software updates, new installations, and problem resolution.
Initially, we defined the service delivery model by customizing an ITIL-based process framework to meet the client’s required best practices. Additionally, we implemented a high-availability infrastructure based on Azure for the countries where the solution was deployed.
Outsourcing of the complete management of the drug-surveillance program in the countries required by the client, aligned with demanding industry standards, and metrics that guarantee the established service level agreement must be permanently controlled.
by Huenei IT Services | Sep 4, 2024
Development and customization of several functionalities to the company’s Intranet Portal, providing more efficient and secure tools to the organization.
Industry: Bank and Financial Services
Client: Coppel
Service: Custom Software Development.
Engagement Model: Turnkey Projects.
For over 50 years, Coppel has offered products and services to segments of the population with limited resources in order to improve their quality of life; The company is characterized by a corporate culture of awareness and social interest.
Among the companies that make up this corporation, we find BanCoppel, a financial institution with the same focus and target segments, managing to break through and consolidate itself in the Mexican market.
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BanCoppel’s efforts are focused on expanding the financial system to include a significant segment of the population currently outside the banking circuit; as this is a large sector, many efforts have been made to develop a powerful infrastructure and technological solutions capable of supporting this number of customers.
Among the benefits of having first-line solutions, the company can be more productive by having efficient tools and automated processes, thus improving customer experience and quality.
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BanCoppel has a significant number of tools for viewing and managing documentation throughout the organization and the 950 branches that comprise it, collecting information from employees and the bank.
The company needed to make a series of improvements to these tools and platforms, not only increasing security and reliability, but also reengineering processes to make general management faster.
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After conducting a survey of the company’s digital platforms, as well as validating the client’s general requirements, we decided to develop a portal in Liferay including a series of functionalities such as: viewing PDF documents, links to banking applications based to certain user profiles, the inclusion of biometric security (fingerprint) to access qualified information, preparation and configuration of workflows, advanced document searches, etc.
With these improvements, the company would be able to increase each worker’s hourly productivity, thus improving efficiency and overall production capacity, which would result in a better customer service.
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Once the new improvements and functionalities were included, the bank experienced an increase in its employees’ satisfaction, providing them with more management tools with greater efficiency and freedom, as well as a more accurate and streamlined process. On the other hand, the organization increased its production capacity, as well as its security standards, which improved its position in relation to its external client.
by Huenei IT Services | Sep 4, 2024
Development of the system for the management of the centralized database of the different clients and prospects of Grupo Sancor.
Industry: Insurance
Client: Sancor Group
Service: Agile Dedicated Teams.
Engagement Model: Dedicated Teams.
Technologies: .NET, N Hibernate, SQL Server
Founded in 1945, Grupo Sancor leads the insurance market as the company with the highest turnover in the industry, achieving a 9.8% share. It is also present in Uruguay, Paraguay, Brazil and Colombia, making it one of the most important insurance companies in the Southern Cone.
Grupo Sancor has three business lines: Insurance for individuals and companies, LRI (labor risk insurance) and Prevención Salud (prepaid medicine). Each has its own customer and prospect base. The company needed to unify all these records in a single centralized database to have greater visibility for future commercial and management initiatives.
Understanding that each business unit has its own value proposition, management and commercial structure, it was necessary to achieve an efficient coexistence between them, this implied understanding if a person was a client of any vertical of Grupo Sancor.
For this, it was necessary to eliminate the company’s silos, democratizing the information on transactions and services contracted by users. At the same time, this platform needed to be able to process large amounts of data for subsequent analysis.
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Through the Scrum methodology, an iterative and exponential software development process was elaborated, dividing the project into three main parts.
Once the division was done, teams with knowledge in different technologies were formed, adjusting to the requirements of each development phase, with biweekly iterations to provide the greatest possible agility to the project. Due to the importance of this project for the company, the team had to integrate and adapt quickly to the client’s regulations and work philosophy. Agility and flexibility were key points.
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Integration of the different databases of the company’s various groups in the Unique People Database (UPD), thus increasing the visibility of the business over the customer base for different commercial initiatives.
by Huenei IT Services | Sep 4, 2024
Formation of a specialist support and maintenance team for the construction, conditioning and commissioning of bank branches.
Industry: Bank and Financial Servicese
Client: ICBC
Service: Staffing.
Engagement Model: Staff Augmengtation
Technology: IT Continuity
The Industrial Commercial Bank of China (ICBC) is one of the most profitable and stable financial institutions worldwide, with over 400,000 employees and a presence on all continents; it arrived in Argentina in 2011 with the purchase of Standard Bank.
Since then, it has managed to consolidate its presence within the country, becoming one of the 10 largest banks in Argentina, as a result of its constant expansion policy, which has led to a need for a technological partner capable of keeping up with its growth rate.
Although Argentina has a significant preference for digital solutions, many users still have the habit of attending physical branches to carry out highly sensitive procedures, with bank branches being a central point in the institution’s policy for gaining presence in the country.
These branches had to meet all the necessary requirements at the technological and infrastructure levels for correct operation, as well as the parameters set out by the industry and the parent company.
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ICBC needed its branches to be operational in less than three months, this was order to meet the growing demand from customers, also seeking to improve the quality of service and personalized attention.
Due to this, he needed a flexible, autonomous and agile partner, who was able to take the entire process of setting up branches, from their planning to the opening of the branches.
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A tailored team of up to 10 on-site experts, who had to have extensive knowledge in the installation and configuration of the bank’s entire technological infrastructure, as well as its platforms and applications, thus ensuring that these branches met all applicable quality standards.
Thanks to the autonomy and agility of the team, we achieved compliance with all the goals set by ICBC, reaching the proposed deadlines, as well as the safety and quality parameters indicated by both the Argentine banking industry and the bank itself.
At the same time, the clients of this entity expressed an increase in satisfaction thanks to having a closer branch with shorter support times when carrying out procedures and requests that cannot be made online.
