by Huenei IT Services | Sep 4, 2024
La Caja Seguros Mobile Hub.
Development of the Mobile Hub application, which allows policyholders to carry out a series of procedures and transactions, without having to go to a commercial office.
Industry: Insurance
Client: La Caja Seguros
Service: Agile Dedicated Teams.
Engagement Model: Dedicated Teams.
Founded in April 1915, La Caja Seguros is one of the country’s main insurers, with a market share of around 6%.
La Caja Seguros needed to catch up with the new habits of consumers, who prefer to carry out most of their transactions and requests for information through digital platforms, saving time by not having to go to a branch. At the same time, it needed to increase the accessibility of documents related to consumer insurance policies.
Increase consumer satisfaction levels by offering an application that allows them to complete all transactions and procedures related to their policies without having to go to a commercial office.
The Mobile Hub app was developed from scratch to replace the existing app. From the new application, a policyholder can: consult his/her policies, get current circulation permits, report claims, check the status of procedures and reported claims, make payments and contact operators through chat. For potential customers, it is possible to quote different insurance policies such as home and vehicle, check nearby branches, etc.
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Los clientes pudieron acceder a una nueva aplicación totalmente renovada, fácil de usar e intuitiva, con muchas más funcionalidades disponibles que la aplicación anterior. La aplicación fue desarrollada con un framework propio que utiliza componentes ya desarrollados, permitiendo agregar nuevas funcionalidades con menor esfuerzo y reutilizando componentes, asegurando además mantener la homogeneidad de las pantallas y asegurar la usabilidad de la aplicación.
by Huenei IT Services | Sep 3, 2024
Testing of the “High Frequency Claims” application aimed at improving the quality of services of the insurer’s main lines of business.
Industry: Insurance
Client: ACE Insurance Group
Service: Dedicated Teams.
Modalidad: Turnkey Project
Tecnologies: Testing & QA
Grupo ACE is one of the world’s largest insurance providers, with a presence in the main economies in Latin America and operating in Argentina since the 1990s, offering a series of services related to Life and Protection of Payments, Accidents and Health, Electronic Equipment, among others.
Since the quality of the service is one of the main pillars of the company, we needed to ensure the correct operation of certain digital channels so that the requests and suggestions of its clients could be processed correctly.
The insurer has an application called “High-Frequency Claims”, where it manages the main claims from its clients. As the name implies, these claims, complaints, and suggestions are the most important and frequent and need to be addressed as quickly as possible by the company, thus offering the best possible service to its clients.
Grupo ACE needed to ensure the quality of the platform so that all complaints and requests from its users could be entered correctly and processed promptly by its customer service team.
The company sought to improve its customer service quality by identifying all possible failures in its High Frequency Claims platform, as well as its ability to efficiently process all requests.
Grupo ACE needed to validate the quality of its application through a Testing & QA strategy, understanding what aspects to optimize in order to increase end user satisfaction.
Se conformó un equipo de Testing & QA que pudiera trabajar de forma remota con otros equipos tecnológicos pertenecientes a Grupo ACE, los cuales estarían ubicados en distintos países, como la India y Estados Unidos. Este equipo debía integrarse de manera ágil y operar de forma autónoma, garantizando el cumplimiento de los objetivos planteados por la compañía. En las etapas de planificación y preparación se determinaron las metodologías y prácticas a realizar, siendo estas: testing funcional, de integración, de regresión y usabilidad; siendo orientadas bajo los altos estándares de calidad de nuestro equipo de Testing.
Once the project was completed, a detailed report was made on all incidents and optimizations, ranging from the usability of the application, its functional and non-functional aspects, allowing Grupo ACE to make all the necessary adjustments and optimizations on its platform.
by Huenei IT Services | Sep 3, 2024
App Refactoring Dassault Systèmes.
Refactoring of the application developed to monitor the production process using software for generating previous models.
Industry: Healthcare
Client: Dassault Systèmes
Service: Agile Dedicated Teams.
Engagement Model: Dedicated Teams.
Technologies: React y Java
Dassault Systèmes is a French software corporation that provides innovation solutions based on science (mathematics, chemistry, biology, physics) which through software development has made it possible to break barriers and connect knowledge through multiple applications.
For more than 30 years they have led the global field in multidisciplinary solutions on multiple scales.
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Our extensive expertise in the required technologies provided the client with the technical support required to achieve the best results.
Optimization of the use of the database and improvement of its visual interface.
Application of React technology. The client needed a more flexible technology, with more components and greater possibilities. The solution provided has attributes of portability and robustness.
In a state of on-going delivery times were met, customer satisfaction is constantly transmitted.
by Huenei IT Services | Sep 3, 2024
In conjunction with the client we designed and implemented an automated testing strategy for software applications considered core to their business continuity.
Industry: Information Technology
Client: OZ
Service: Extended Teams.
Engagement Model: Dedicated Teams.
Tecnologías: Ranorex, C#, Java Script
OZ is a global digital technology consulting and software delivery partner targeting the health care industry. They are software natives with a fierce entrepreneurial spirit and decades of experience in digital innovation and disruptive technologies.
The client wanted to improve the turnaround time in releasing new versions of their health care industry oriented software applications without sacrificing testing coverage to ensure the release of new stable versions.
Reduce release times of new versions while ensuring their reliability, with a focus on improving the user navigation experience.
Automated tests were developed and implemented in the most critical software products aligned with a regression testing plan agreed with the Product Owner of each application.
We were able to implement an automated testing practice improving time and reliability in the launching of new versions of their software products.
by Huenei IT Services | Sep 3, 2024
Cloud Solution
for McAfee.
McAfee wanted to design, develop and implement a new cloud-based technical architecture that would allow them to find a balance between storage costs, real-time processing capacity and improved response time.
Industry: Information Technology
Client: McAfee
Service: Agile Software Development.
Engagement Model: Dedicated Teams.
Tecnologías: AWS architecture, S3 Bucket, GLUE (ETL), PySparkSQL, Redshift,
Python 3.7, Bash, Parquet Files, AWS Athena, Kafka bus
McAfee is a software company specializing in computer security, its best known product is antivirus.
The client was not satisfied with the level of response that it was providing to its clients when faced with new virus threats on the computers protected by its computer virus protection product. The non-processing of information in real time, together with the cost associated with the high volume of storage of this information meant an impediment to find a solution that satisfies the business.
Deliver to its customers a better response time to virus threats by collecting and processing information in real time to deliver it to their cyber-security teams as soon as possible.
We created a security cloud solution based on AWS to provide monitoring, detection, response and investigation capabilities to enterprise customers. As part of the monitoring and detection capabilities, the system collects telemetry from endpoints that is used to understand different activities running on user machines. The main goal of the system, known as Data Collection Funnel, is the instrumentation, transfer, translation and storage of the endpoint telemetry in real time.
We have achieved both goals, a drastic reduction in storage cost and a great improvement in time response to face virus threats.
