Pharmaco Vigilance Novartis.
Development of a web application to manage a pharmacovigilance system, on certain products that require detailed and coordinated control between doctors, clinical analysis laboratories and patients included in the program.
Industry: Healthcare
Client: Novartis
Service: Custom Software Development.
Engagement Model: Turnkey Projects.
Technologies: .Net, Azure.
Background.
Novartis is one of the world’s leading pharmaceutical companies, with headquarters in Switzerland and offices in more than 90 countries. Some of the products the company sells are subject to a pharmacovigilance program in order to provide maximum safety for patients under treatment. The pharmaceutical company needed to rebuild its application from scratch in order to improve the quality of customer service, as well as make general optimizations.
Challenges.
Develop a web application to increase the availability of access for doctors, clinical analysis laboratories, and patients to ensure the correct prescription of the drugs included in the pharmacovigilance program.
Business Goals.
Ensure the correct prescription of the drugs included in the program, guaranteeing safety for their patients’ use of them. Comply with regulations of the pharmacovigilance program that requires the periodic registration of hemograms, generation of alarms, monitoring of treatment, notifications and generation of reports addressed to different control bodies.
Solution.
A web application was developed that allowed patients of a certain medication to be included in a pharmacovigilance program. The application allows user the ability to create reports, notifications and alarms in the event that a patient presents any irregularity. It also allows users to configure the profile of doctors responsible for patients, points of sale and system users, and helps establish sales rules and treatment phases.
Results.
General improvement in the user experience, including doctors, laboratory managers and patients, both for loading the information from the studies and for the historical analysis of each patient. Optimization in the process of authorizing the purchase of medication for patients depending on the results of their studies.
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