Mobile Toolbox Telecom.
Development of a mobile application designed to facilitate the operational management of the technical team when making visits to clients.
Industry: Telecom, Media and Entertainment.
Client: Telecom.
Service: Agile Software Development.
Engagement Model: Dedicated Teams.
Technologies: Ionic 4, Angular.
Background.
Telecom Argentina is one of the main telecommunications companies in the country, offering services ranging from fixed telephony (Telecom) and mobile (Personal), internet (Fibertel) and cable television (Cablevisión).
Challenges.
Telecom needed to increase the general efficiency of its Toolbox application, which facilitates the management of the technical team in a wide number of activities related to its daily operation, from consulting connectivity in an area to managing tickets and generalized problems.
Business Goals.
Develop an application that contains a large number and variety of management tools used by technicians. This application had to be integrated with Telecom’s central servers in order to have a general record of all the activity that the technician would carry out.
Solution.
A migration was made from the existing application to a new one called Toolbox, using new technologies and functionalities to facilitate the work of the technical team, including functionalities such as: carrier line status query, ADSL connection status query, registration of Tests carried out, generation of job tickets, consultation of access points and connections, and generation and tracking of work orders, among others.
Results.
General improvement in user satisfaction indexes for the use of a complete tool that is very useful when carrying out their activities, managing to offer a higher quality service to the final consumer. Improved visibility of the efforts made by your technical team, allowing you to make better business decisions.
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